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Troubleshooting

Fix common problems

Find what you see, then follow the fix. Covers the desktop app, eBay sessions, listings and orders.

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Signing in

The desktop app, your plan and your eBay session

On DroboAI Cloud? Each store runs on its own server, so the desktop session and sleep fixes don’t apply to it. A store stays signed in to eBay on its server; reconnect it from Manage.

Desktop sign-in or plan access not working

Desktop app

Symptoms

The desktop app opens but blocks Upload, Orders or Listings, or says your plan doesn’t include desktop access.

Fix

  1. 1
    Sign in on this websiteWith the same account you use in the desktop app.
  2. 2
    Check your planDroboAI Software or DroboAI Cloud. Both include the desktop app. See plans
  3. 3
    Restart the app and sign in againUse the browser prompt it opens.
  4. 4
    Still the wrong plan?Log out of the desktop app and link the account again.

eBay session not working

Desktop app · Session

Symptoms

Discover & Post fails, Orders won’t refresh, Listings can’t revise, or the app says “session expired”.

Cause

The Chrome window DroboAI manages isn’t signed in to eBay, or its saved eBay sign-in is no longer valid.

Fix

  1. 1
    Open Session in the desktop appIt’s in the sidebar.
  2. 2
    Click Launch BrowserIn the Login with Browser box. Session in the docs
  3. 3
    Sign in to eBay in that Chrome windowWait for Seller Hub to load.
  4. 4
    Keep the browser open or minimizedWhile Upload, Orders or Listings are running.
No Google, Facebook or Apple sign-in on eBay. They don’t work in the DroboAI browser. Type your email on the eBay sign-in page, then sign in with a password or an SMS code. SMS is a normal login option, not 2FA. No password yet? Add one in your account settings on ebay.com.

Running

When automation stops or can’t post

Stops overnight or when the PC is idle

Desktop app

Symptoms

Discover & Post, Listings sync or Orders looked fine, then nothing happened after you walked away, or the run never finished overnight.

Cause

The desktop app runs on your computer. When it goes to sleep (or you close a laptop lid with sleep on), Chrome and the app pause, so automation stops.

Fix

  • WindowsSettings → System → Power & battery (or Power & sleep) → “When plugged in, put my device to sleep” = Never. The screen can still turn off.
  • macOSSystem Settings → Battery / Energy → turn on Prevent automatic sleeping when the display is off (power adapter), or set computer sleep to Never.
  • LinuxSettings → Power → turn off Automatic Suspend.
  • Leave the app and its Chrome openMinimized is fine. Don’t quit them.
  • Laptop: plug it inDon’t close the lid unless closing it is set not to sleep.
The desktop app can’t work while the computer is asleep. Turn off sleep whenever you leave it running. DroboAI Cloud runs each store on its own server, with your computer off. Compare plans

Discover & Post fails

Desktop app · Upload

Common causes, and what to do

  • The PC went to sleepSet sleep to Never while automation runs. How
  • New seller verificationWhen a run fails, publish its draft yourself from Seller Hub → Drafts. eBay asks you to verify: finish it, then retry. Steps
  • No shipping policyCreate your eBay business policies (payment, returns, shipping) before you publish. Policies
  • Session expiredLink eBay again: Session → Launch Browser. Fix
  • Google, Facebook or Apple sign-inType your email on eBay, then use a password or an SMS code (a login option, not 2FA).
  • Country or region mismatcheBay Domain in Settings must match the eBay site you signed in to.
  • No item locationAdd your ZIP or postal code in Settings → Item location.
  • Filters too strictMin / Max price, restricted keywords or profit rules may reject most products.
  • Account restrictedCheck Seller Hub for warnings. More

Listings and orders

Prices that don’t change, and orders without their Amazon product

Listings refresh doesn’t update rows

Desktop app · Listings

Symptoms

Refresh checked finishes but prices don’t change, Amazon shows unavailable, or rows disappear from the table.

Fix

  1. 1
    Click Reload rowsSo the table reads your latest local config.json.
  2. 2
    Tick the rows, then Refresh checkedOnly ticked rows are refreshed.
  3. 3
    Check Settings → Listings syncMin profit %, Amazon retries, promoted listings, and auto-end when Amazon is unavailable.
  4. 4
    Amazon pages unavailable?Lower the speed and refresh fewer rows at a time.

Orders don’t match the Amazon product

Desktop app · Orders

Symptoms

Orders load, but the Amazon link is missing (you see Amazon Search instead) or it opens the wrong product.

Fix

  1. 1
    Check DroboAI created the listingOnly then is its Amazon source saved on your computer.
  2. 2
    Open Listings, click Reload rowsConfirm the item is in your local catalog.
  3. 3
    Listed it yourself on eBay?Search Amazon for it and fulfil carefully.
  4. 4
    Check before you buyThe exact product, variant, delivery speed and stock. Order workflow

eBay account

Warnings and restrictions from eBay

eBay account restricted or warned

Software and Cloud

Cause

Listing too many items too fast on a new account, poor fulfilment, or account policy issues.

Prevention

  • Follow the 7-day warm-upThe warm-up plan
  • Increase listings graduallyAlways inside your eBay selling limit. Limits
  • Keep cancellations and late shipping lowCheck stock before you buy, ship fast.
  • Reply to buyers within 24 hoursCustomer messages

Keep it working

Habits that prevent most of the problems above

General prevention

While the desktop app is running

Good habits
  • Turn off sleepSleep = Never while DroboAI runs.
  • Keep the DroboAI Chrome window openOr minimized, while desktop workflows run.
  • Don’t log out of eBay in that browserUnless you’re resetting Session on purpose.
  • Use a low speed while testingOr while you troubleshoot.
  • Read the logsUpload, Session, Orders and Listings show the exact failure message.

Still stuck?

Watch the setup, search the answers, or ask the team