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10 quick answers in 4 topics

Quick answers

All 10 answers, by topic

Getting started

2
  • How do I install and sign in to DroboAI Desktop?

    Download the Windows installer from the website, install it, and sign in with the same email you use on droboai.com.

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  • Which plan do I need for the desktop app?

    Both plans include the desktop app: DroboAI Software ($99.99/month) or DroboAI Cloud ($249.99 per store/month). Software starts at $1 for the first week. Your first Cloud store is paid today, followed by two free months and monthly billing from month 4. Cloud includes Auto-fulfillment.

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eBay session

3
  • eBay not logging in or sign-in fails in the desktop app

    Open Session → Login with Browser. On eBay, do not use Google, Facebook, or Apple — type your email, then sign in with a password or SMS text code (two login options — SMS is not 2FA). Keep the Chrome window open after Seller Hub loads.

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  • Why does eBay say my session expired?

    Open Session in the desktop app and use Login with Browser to re-link your seller account. Sessions can expire after eBay security checks or long idle periods.

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  • Can I sign in to eBay with Google or Facebook in the desktop app?

    No. Third-party sign-in does not work in the DroboAI browser. Type your email on the eBay login page, then sign in with a password or an SMS text code — those are the two login options (SMS is not 2FA). Add a password in eBay account settings if you need one.

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Listings & upload

3
  • How does Discover & Post work?

    Discover & Post finds products on Amazon and posts them to your eBay account automatically at the profit you set. Run it from Upload after your eBay session is linked.

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  • How do I refresh prices and end out-of-stock listings?

    Use Listings → Refresh in the desktop app to scan eBay listings against Amazon prices and update live listings. Run price sync 1–3 times per week.

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  • eBay says I need to verify my account (new seller)

    New sellers may need identity verification before listings go live. Run Discover & Post once; if it fails, open Seller Hub → Drafts on eBay and try posting manually. eBay will prompt you to verify — complete that on ebay.com, then retry.

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Orders & fulfillment

2
  • Where do I track orders and profit?

    The Orders tab shows awaiting shipment and shipped rows with matched Amazon links, copy actions for buyer details, and estimated profit.

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  • Do I pay for orders upfront?

    Yes. When a customer buys on eBay, you purchase from Amazon and front the cost yourself. eBay pays you after the sale clears. Always confirm supplier stock before buying.

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