1. Agreement
These Terms of Service (“Terms”) govern your access to and use of the DroboAI website (droboai.com), account services, community forum, and desktop application (collectively, the “Service”). By creating an account, downloading DroboAI, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
2. The Service
DroboAI provides tools to help sellers run Amazon-to-eBay arbitrage through a Windows desktop application and this website. Desktop features include Session (eBay linking via managed Chrome), Discover & Post (automated listing upload), Listings (price and stock refresh), and Orders (sales tracking and fulfillment helpers). The web dashboard covers account, billing, documentation, and community.
Features vary by plan — Free, Auto-Pilot (monthly or annual), and Enterprise — as described on our pricing page. Full desktop automation requires Auto-Pilot or Enterprise and an active subscription.
You are responsible for compliance with eBay, Amazon, and other marketplace rules when using automation or listing features. DroboAI does not guarantee sales, account standing, or policy compliance on third-party platforms.
3. Eligibility & accounts
You must be at least 13 years old (or the minimum age required in your jurisdiction) to use the Service. You are responsible for your account credentials and all activity under your account.
Authentication is provided through Firebase. You may sign in with email and password or supported identity providers such as Google, subject to their terms as well.
4. Acceptable use
You agree not to use the Service to:
- Violate any applicable law, marketplace policy, or third-party rights
- List prohibited items, infringe intellectual property, or misrepresent products
- Access accounts, sessions, or data you are not authorized to use
- Abuse, reverse engineer, resell, or redistribute the Service except as permitted by law
- Interfere with the Service, other users, or our infrastructure
- Upload malware or use the Service for fraudulent activity
You are solely responsible for how you configure sessions, automation, listings, and exports. Misuse may result in account suspension and can have legal or marketplace consequences.
5. Subscriptions, trials & billing
Paid plans are billed as recurring subscriptions through Stripe unless stated otherwise at checkout. Auto-Pilot includes a 7-day free trial when offered at signup. By subscribing or starting a trial, you authorize charges according to the plan you select. Prices, trials, and promotions (such as first-month discounts) are shown at checkout and may change with notice for future billing periods.
You may cancel through the Stripe billing portal linked from your account Settings. Cancellation stops future charges; access generally continues until the end of the current paid or trial period unless otherwise stated. Refunds are handled according to applicable law and our billing policies in effect at purchase.
6. Software license
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the DroboAI desktop application for your internal business purposes, tied to your account. The license ends when your subscription lapses, your account is terminated, or we revoke access for violation of these Terms. The Service and related intellectual property remain the property of DroboAI and its licensors.
7. Third-party services
The Service integrates with third parties including Firebase (authentication), Stripe (payments), marketplace platforms, and optional AI providers. Your use of those services is subject to their terms and policies. We are not responsible for third-party services outside our control.
8. Community
Forum content you post may be visible to other users. Do not post confidential information, harassment, spam, or illegal content. We may remove content or restrict access that violates these Terms or harms the community.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted operation, specific business results, or compatibility with every marketplace change or network environment.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DROBOAI AND ITS OPERATORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, REVENUE, LISTINGS, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) USD $50.
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.
11. Termination
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, if required by law, or if we discontinue the Service. Upon termination, your license to use the software ends; sections that by nature should survive remain in effect.
12. Changes
We may update these Terms from time to time. We will post the revised version on this page and update the effective date. Continued use after changes take effect constitutes acceptance of the updated Terms.
13. Governing law & contact
These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles, except where mandatory local consumer protections apply.
Questions about these Terms: [email protected].