Overview
DroboAI is a selling tool with two plans. Software is the desktop app on your Windows or Mac computer. Cloud runs the same kind of work for each store from our side, so the store can keep going while your computer is off. Cloud includes Software.
This policy covers the website, the app, and Cloud. We do not sell your personal information.
Account and billing
Account
Sign-in is handled by Firebase. We receive the details that provider returns, which can include your email, name, username, profile photo, and whether you used email or Google. We store the identifiers that tie your subscription, settings, and Cloud stores to that account.
Billing
Paid plans are billed by Stripe. Software is $99.99 a month. Cloud is $249.99 a month for each store. When the first-week offer is on the checkout page, the first 7 days are $1, once per account, and the plan price starts after that unless you cancel first.
We store subscription status, plan, store quantity, and the customer id Stripe gives us. We do not store your full card number. Stripe does, under its own policy. If a Cloud payment does not go through, the stores on that account pause until the card is updated.
People who already pay for an older plan keep that plan. We keep the status Stripe reports for it.
Software on your computer
The desktop app keeps its working files on your machine. That includes the eBay sign-in in its browser, Amazon product pages it reads, your listing catalog, and the settings you choose. Those files stay on the computer unless a feature you turn on sends them to your account.
The app checks for updates when it starts. That request can include the app version and whether you are on Windows or Mac, so we can offer an installer that matches.
Cloud stores
Each Cloud store has its own record: the store name, the eBay site, item-location postal codes, pricing rules, business policies, description template, and the products, listings, and runs that store has worked on.
A store signs in to eBay and Amazon in a browser that belongs to that store. The sign-in stays with the worker that runs the store, so listings, refreshes, and order checks can continue while your computer is off. If you set a network location for that browser, the details for it stay on the worker as well.
You can pause a store or turn its browser off from the Stores page. Closing the browser ends the live session. The store’s settings and listing history remain until you delete the store or close the account.
Orders and addresses
The orders list shows the sale: item, price, status, and the buyer’s name and eBay username. The ship-to address is stored apart from that list and sealed. It is there so you can copy it while you buy and ship the order.
The address is removed 30 days after the order ships or is cancelled. The orders list never includes the street address.
Listing copy
Software and Cloud can ask our listing model to write an eBay title and description, and to fill item specifics, from the supplier page: its title, description, and specifications. A specific is used when that page states it. Required fields the page does not cover get a plain value such as Unbranded or Does Not Apply.
The product text needed for that answer is sent to the model provider that serves the account. Do not put passwords or payment cards into a listing or a description template.
Site, community, and email
The website keeps a session cookie so you stay signed in. Server logs can include your IP address, browser, the page you requested, and the time, so we can run the site and stop abuse.
Forum posts and comments are stored when you write them while signed in. Anyone can read public posts. Support messages, including Discord if you write to us there, are kept long enough to answer you. Discord is run by Discord, under its own policy.
If you opt in to product email, we store that preference. Every marketing email has an unsubscribe link. Account and billing mail is sent whether or not you opt in.
How we use it
- To run your account, Software, and Cloud stores
- To bill the plan you chose and show its status
- To list, price, refresh, and track orders the way you configured
- To write listing copy and fill required item specifics from the supplier page
- To send updates, answer support, and enforce the Terms of Service
- To keep the service reliable and secure
Who else handles it
We use Firebase for sign-in, Stripe for payments, and infrastructure that hosts the site and Cloud workers. eBay and Amazon apply their own rules when a store or the desktop app is signed in. The listing model is served by the provider configured for the account. Email may go out through a delivery provider such as Resend.
Those companies process data only so we can provide the feature you are using. Their own terms cover what they do outside that.
How long we keep it
Account and billing records stay while the account is open, and for a period after that for taxes, disputes, and security. Cloud store data stays while the store exists. Ship-to addresses follow the 30-day rule above. Local Software files stay until you delete them on your computer.
Traffic uses HTTPS. No storage or network is perfectly safe. Sign out of marketplaces you no longer use, and keep the computer that runs Software locked.
Your choices
Depending on where you live, you may be able to access, correct, delete, or export personal information we hold. You can:
- Update your profile in Settings
- Open Manage billing to change or cancel a plan
- Pause or delete a Cloud store, and sign its browser out
- Remove the desktop app’s local files from your computer
- Unsubscribe from marketing email
- Email us to ask for a copy or deletion of account data
The service is not for children under 13. We do not knowingly collect their information. Email us if you believe a child has signed up.
Contact
We post changes on this page and update the date at the top. If a change is significant, we may also email the address on the account.
Privacy questions: [email protected].