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Documentation

DroboAI docs

Everything you need to sell on eBay with DroboAI: eBay setup, pricing for your first sales, the warm-up, and how to run Software or Cloud day to day.

Software $99.99/mo Cloud $249.99/store/mo First week $1

Start here

What DroboAI does, which plan fits, and the order to set things up

What DroboAI does

Amazon is your supplier, eBay is your store

DroboAI finds products on Amazon, lists them on eBay at your price, and keeps those listings in sync. When an item sells, you buy it on Amazon and ship it to the eBay buyer. DroboAI tracks the order and your profit.

  • Find productsSearches Amazon and checks price, stock and Prime.
  • List on eBayPosts listings with AI-written titles at your pricing.
  • Keep in syncRefreshes prices and ends out-of-stock items.
  • Track ordersShows new sales, the Amazon match and profit.

Software or Cloud

Both find, list, sync and track. The difference is where DroboAI runs.

TopicDroboAI SoftwareDroboAI Cloud
Where it runsThe desktop app on your Windows, macOS or Linux computerIts own cloud server for each store
Computer must stay on?Yes, and awakeNo, it runs with it off
StoresYour eBay accounts, one signed-in session at a timeOne store per seat, each with its own browser that stays signed in
Price$99.99 per month$249.99 per store per month
First week$1 for the first 7 days$1 for the first 7 days, on your first store
What’s includedDiscover & Post, Listings refresh, Orders, AI titlesEverything in Software, desktop app included, plus auto upload, listing sync, orders and research in the cloud

Software starts once for $1 for 7 days, then $99.99/month. Cloud includes Auto-fulfillment: pay $249.99 for your first month, get the next two months free, then renew monthly from month 4. Each extra store is $249.99/month with no free months. Existing subscribers keep their existing prices.

Recommended setup order

Follow it top to bottom. Don’t skip the warm-up.

  1. 1
    Join the DiscordFree help from the team while you set up. Why it matters
  2. 2
    Set up eBayPersonal account, Seller Hub, policies, excluded territories. Steps
  3. 3
    Pick a planSoftware or Cloud. Software's first week is $1. Compare
  4. 4
    Connect eBaySoftware: Session → Launch Browser. Cloud: sign in once in the store’s browser.
  5. 5
    Verify your identityPublish one draft on eBay to trigger the check. How
  6. 6
    Set your price bandsThe recommended starting prices for your plan. Bands
  7. 7
    Follow the warm-upA few listings a day for the first week. Plan
  8. 8
    Scale slowlyMore listings each day, always inside your eBay selling limit. Limits

Strongly recommended

Join the DroboAI Discord

Free 1-on-1 help from the DroboAI team. Sellers who join are far more likely to succeed, because problems get fixed early and nobody has to guess.

Join the Discord
  • 1-on-1 help, freeTalk to the team directly
  • Listings and pricing checkedGet feedback before you scale
  • Ask anything, any timeSetup, eBay, orders, the apps
  • See what worksLearn from other sellers

The free course, step by step

Every lesson of the course written out. Watch the video for each step, or follow along here.

Open the course

1 · The basics

How the business works and what to aim for first

  1. What Amazon to eBay dropshipping is

    • Find a product on Amazon and list the same product on eBay for more.
    • When it sells on eBay, buy it on Amazon and ship it straight to the eBay buyer. You never touch the product.
    • List a lot and remove what doesn’t sell. Doing this by hand doesn’t scale, so DroboAI finds products, lists them at your profit and places the Amazon orders for you.
    Watch · 5:12

  2. How a real store runs

    • Cloud runs on the web, so your computer can be off. Software runs on your PC.
    • DroboAI reads the Amazon price, title, item specifics, description and photos, rewrites them into an eBay listing and uploads in bulk.
    • What made the store work: log into eBay every day, upload every day, answer buyer messages, and refresh stock and prices every day.
    Don’t neglect buyer messages. Customer service is the part you really have to watch.
    Watch · 3:55

  3. Your goals and eBay’s rules

    • Aim for $2 to $5 profit per order at first. Lower prices get you sales and sales history sooner.
    • Upload every day, but not too many at once. Refresh your whole store every 1 to 2 days.
    • Read eBay’s item policies, and add a blocked keywords list in DroboAI so items eBay doesn’t allow are never uploaded.
    • Your first goal: your first sale.
    Watch · 2:17

2 · Set up your eBay account

Done once, before you connect DroboAI

  1. Create your eBay seller account

    • Create a personal eBay account and add a phone number.
    • Search “opt into eBay Seller Hub”, open eBay’s page and click Start using Seller Hub.
    • Enter your name and address exactly as they are on your tax records. eBay checks them.
    • Switch to a business account later, once you outgrow a $50,000 limit.
    Watch · 1:15

  2. Set up your business policies

    In eBay’s Business policies, click Get started, then Create policy for each of these:

    • Returns: accept returns, 30 days.
    • Shipping: flat rate with free shipping. Handling time of 1 day, or 2 days while you’re new. Turn off international shipping, and exclude the places Amazon charges extra to ship to.
    • Payment: the defaults.
    Watch · 2:04

  3. Turn on the right seller settings

    In Account settings → Selling preferences:

    • Automatic feedback: on.
    • Return preferences: turn on RMA number.
    • Multi-quantity listings: on.
    • Shipping preferences: turn on Request buyer phone number at checkout.
    • eBay International Shipping: off. Start in your own country.
    Watch · 1:32

  4. Know your selling limits

    • In My eBay → Selling, scroll down to your monthly limits: a number of listings and a dollar amount.
    • Your free listings (250 without a store subscription) are separate from your limits.
    • Don’t upload more than your free listings cover, and grow gradually.
    Watch · 1:01

  5. Warm up your eBay account

    • New account with no subscription: 10 to 30 listings a day, more over time.
    • With a subscription: its listing count ÷ 30 per day (1,000 ÷ 30 ≈ 30 a day).
    • On a brand-new account, browse eBay like a buyer first: search, add things to your cart.
    Never post something like 1,000 products in a day on an account without sales history. Not sure of your number? Ask in the Discord.
    Watch · 1:34

3 · Your first listing

One listing by hand clears eBay’s identity check

  1. List your first product

    • In Seller Hub, create a listing template. Pick a product on Amazon.
    • Photos: on Amazon right-click each image, Copy image address; on eBay choose Upload from web and paste.
    • Fill the title, category and every required item specific. Condition New, format Buy It Now.
    • Price it for about 20% profit after eBay’s fee and an 8% ad rate. Choose your three policies.
    • Turn off Allow offers, set the promoted listing ad rate to 8% and click List.
    • eBay asks you to verify your identity. Check your details (middle name too) and continue. The listing then goes live, and you can end it afterwards.
    You can’t start with the bot. List one item by hand first so eBay’s verification is done. Watch for paid listing upgrades before you click List.
    Watch · 5:18

4 · Set up DroboAI

Your Cloud store, its settings, buying and messages

  1. Create your store and connect eBay

    • On the Dashboard, click Create your first store, name it and click Continue to payment.
    • Connect eBay in the browser that opens. Sign in with your email, then the text code or your password.
    Don’t use Google or Apple sign-in for eBay here. It won’t work.
    Watch · 2:37

  2. Store settings

    • Open your store and, under Shipping policy, click Get from eBay.
    • In Item location, add about 10 popular zip codes (or postal codes), separated by commas, and save.
    • Choose the shipping, return and payment policies you made, or leave them on automatic.
    • Optional: write your own description template.
    Watch · 1:46

  3. Auto-fulfillment and tracking

    • In Fulfillment, click Link Amazon account, sign in and enter the code. Use a personal Amazon account, and link more than one if you can.
    • Click the linked account, pick the card to buy with, and set its orders per day and spending per day.
    • Automatic tracking: create a TrackTaco account, add funds, make an API key (API → New key), and paste it in Fulfillment.
    • Set your buying rules, turn on Account rotation and Auto buy, and save.
    One Amazon account doing all the buying risks a ban. Link several, and never a business account.
    Watch · 2:33

  4. Auto messages and nightly price refresh

    • Messages: turn them on and turn on Auto send. A held message is emailed to you to answer yourself.
    • The automatic order messages (received, shipped, delivered) are optional.
    • Listings: if your eBay account already has listings, sync them first. Then turn on Auto refresh: daily or weekly when starting, daily as you grow. Overnight (12 a.m.) works well.
    • Check your profit margins look right.
    Watch · 1:36

5 · Scale your store

Check Seller overview → Monthly limits and follow the path that fits

  1. Normal limits ($50,000+ a month)

    • Get eBay’s Basic store subscription (1,000 fixed-price listings). Match it to your limits so eBay doesn’t charge extra.
    • In DroboAI: Upload → Research → Bulk. It lists products other sellers already sell, at your own margin. Schedule it to run every day.
    • Listings a day: your free fixed-price insertions ÷ 30 (about 33, so 35 a day).
    • Price for sales at first to build trust. Add a 1:1 photo overlay with your store name, on the first photo only, and some blocked keywords.
    Watch · 4:58

  2. Low limits (under $50,000 a month)

    • List fewer, better products: Upload → Research → Snipe undercuts the current seller to win sales and build your reputation.
    • Keep it small (about 5 to 10 a day), with a minimum profit of 5%.
    • Don’t promote sniped listings without an eBay store subscription.
    • Listings a day: your dollar limit ÷ your average price ÷ 30 ($35,000 ÷ $35 ÷ 30 ≈ 34).
    • Once you have a few sales, keep asking eBay to raise your limits.
    Watch · 3:26

  3. Already scaled (trusted account, high limits)

    • Switch from Research to Auto discover: it searches Amazon directly with your price bands, so you test far more products, faster.
    • Every month, or before listings renew, delete active listings with no views and no messages.
    Watch · 1:57

  4. What’s next

    Join the Discord and the weekly calls, try your settings, and see what’s working for other sellers.

    Watch · 0:57

eBay account setup

Do this on ebay.com before you connect DroboAI

Five steps on eBay

Each one is done once

  1. Start with a personal account

    On ebay.com, choose Register, then Personal account. Add your payment and payout details.

    Switch to a business account later. Do it once your account has steady sales and good feedback, and you need a higher selling limit.

  2. Opt into Seller Hub

    • Open Seller Hub while signed in.
    • Finish every Get started or Opt in prompt until you land on the Seller Hub dashboard.
    • DroboAI opens Seller Hub when it signs in, so it must be active first.
    Seller Hub

  3. Create business policies

    In Account settings → Business policies, create one of each:

    • Payment: immediate payment required.
    • Returns: 30 days.
    • Shipping: 1-day handling time.
    Policies

  4. Exclude slow shipping territories

    In your shipping policy, open the exclusions (excluded locations) and exclude:

    • Alaska and Hawaii.
    • US protectorates, for example Puerto Rico, Guam and the US Virgin Islands.
    • APO/FPO military addresses.
    • PO boxes.
    Why: Amazon delivery to these addresses is slow or not available. Excluding them prevents late orders and cancellations.

  5. Set selling preferences

    In Seller Hub, turn on:

    • Automatic feedback for buyers who pay.
    • Returns (RMA) handling.
    • Keep listings active when quantity reaches zero.

Verify your identity

eBay asks most new sellers to verify before listings go live

New sellers
  1. 1
    Post one listingRun one upload with a target of 1. On an unverified account it lands in Drafts.
  2. 2
    Open Drafts on eBaySeller Hub → Listings → Drafts, signed in to the same account.
  3. 3
    Publish that draft yourselfeBay then asks you to verify your identity.
  4. 4
    Finish every eBay promptIdentity details, and your SSN or Tax ID.
  5. 5
    Run the upload againNew listings now go Active instead of Drafts.
  • Drafts live on eBayDroboAI has no “post drafts” button. Publish them on ebay.com.
  • Same eBay accountVerify the account DroboAI is signed in to.
  • Policies still neededVerification works together with your business policies.
  • Still stuck in Drafts?See Troubleshooting, or ask in the Discord.
    Fixes

eBay fees and limits

Two separate things: what eBay charges, and how much eBay lets you list

Free listings a month
250

Zero insertion fee, US accounts

After that, per listing
$0.35

Most categories on ebay.com

When an item sells
13–15%

Final value fee, most US categories

New seller limit
~10 items

Or $500 a month, often, for new US sellers

Fees

What eBay charges you

Costs
  • Insertion feesUS accounts get 250 zero-insertion-fee listings a month. After that eBay charges a fee per listing, currently $0.35 each in most categories on ebay.com.
  • Final value feesCharged when an item sells, roughly 13–15% in most US categories.
  • How DroboAI covers themCloud adds a 13.5% eBay fee to your cost. The Software price bands already cover it. Price bands

Selling limits

How much eBay lets you list

Caps
  • A monthly capNew accounts start with a cap on items and dollar value, often about 10 items or $500 for brand-new US sellers.
  • Active and sold both countEvery live listing and every sale this month counts toward it.
  • Where to find itSeller Hub → Overview → Monthly limits.
  • How it growseBay raises it as you sell well. You can also request more once you are near the cap with no open cases.

Recommended: an eBay Store

When a Store subscription is worth it

  1. 1
    First weeks: skip itYour limit is still small, so the free listings are enough.
  2. 2
    Over 250 a month: Basic StoreOnce your limit lets you list more than 250 items a month. It gives 1,000 free listings a month and lower selling fees in many categories.
  3. 3
    Past 1,000 listings: Premium10,000 free listings a month.

See Store prices on ebay.com

What this means for you

Keep all three in mind as you grow

Free listings don’t raise your limit. Having free insertion listings left does not let you list past your selling limit.
  • Stay within your limitCheck Monthly limits before each upload day.
  • Follow the warm-upSlow, steady listing is how the limit grows.
  • Watch the free allowancePast 250 a month, each new listing has a fee, until you get a Store.

Pricing and profit

The recommended starting prices for Cloud and for Software

Start with these price bands

Competitive prices while you build feedback

Recommended

New stores have no feedback yet, so buyers pick the better-priced seller. The bands below are the recommended starting prices. They keep your prices competitive while each sale builds feedback and trust with buyers and with eBay.

Use the bands for your plan. Cloud adds the eBay fee, promotions and the discount to your cost for you. Software doesn’t, so its markups are higher and already cover them.

Cloud

Adds the eBay fee, promotions and the discount to your cost for you

Set by default

Price bands

Markup on the Amazon cost

Amazon costMarkup
$3 – $850%
$9 – $1540%
$16 – $2535%
$26 – $4025%

Cloud adds the fee, promotions and discount on top, once they are on in the store’s rules. A cost between two bands uses the lower band; a cost outside every band uses the nearest one.

Turn these on

In the store’s pricing rules

  • eBay fee 13.5%, added to costYour markup is kept after eBay’s fee.
  • Promotions 8%, added to costOn top of the eBay fee.
  • A discount of 5–15%, added to costNew stores start at 10%. Buyers see a sale at your price.
  • Round prices to .99For example $33.99.

Example

A $20 Amazon item in the 35% band, 10% discount

Example only
  1. Amazon cost$20.00
  2. Add the 35% markup$27.00
  3. Add 13.5% eBay fee and 8% promotions≈ $34.39
  4. Round to .99: what the buyer pays$33.99
  5. List price, 10% above for the discount$37.77
  6. Profit after fee, ads and cost≈ $6.68

Software

Its markups are higher and already cover the fee, ads and a 5% discount

You set it per upload

Price bands

Fees, ads and a 5% discount already covered

Amazon costProfit % markupReturn on cost
$3 – $8100%49.15%
$9 – $1590%41.69%
$16 – $2580%34.24%
$26 – $4070%26.78%

Return on cost: the list price (cost × (1 + markup)), minus the 5% discount, minus the 13.5% eBay fee and 8% promoted ads, minus the Amazon cost, divided by the cost.

Post one band at a time

Upload has one Profit % field

  1. 1
    Set Min / Max price to one bandFor example $3 and $8.
  2. 2
    Set Profit % to that band’s markup100 for $3–$8, 90 for $9–$15, 80 for $16–$25, 70 for $26–$40.
  3. 3
    Run it, then the next bandQTY 1. The markups leave room for promoted ads up to 8% (Promo %).

Example

A $10 Amazon item at 100% Profit %

Example only
  1. Amazon cost$10.00
  2. List price: cost × 2$20.00
  3. After the 5% discount$19.00
  4. After 13.5% eBay fee and 8% ads$14.92
  5. Minus the Amazon cost: profit$4.92
  6. Return on cost49.15%

Both plans: run a store-wide discount

Always, on all items, in Seller Hub → Marketing → Discounts. Cloud: match the 5–15% you set in the store’s rules. Software: 5%.

Always on
Numbers are rounded. Sales tax isn’t added in these examples (Cloud’s sales-tax switch is off by default). Real fees vary by category and site, and Amazon prices change.

Your first weeks

Build trust with eBay first, then grow

Always stay inside your eBay selling limit. Brand-new accounts often start at about 10 items a month. If your limit is lower than the plan below, list up to your limit and stop there until eBay raises it.

Days 1–7: warm-up

About 20 listings in the first week

Don’t skip
DayWhat to do
1Don’t list anything
2List 1 item
3List 2 items
4List 3 items
5List 4 items
6List 5 items
7List 5 items
  • Software or Cloud price bands
  • Store-wide discount on
  • Quantity 1

Days 8–14: scale slowly

Only as far as your selling limit allows

DayListings
810
920
1040
1150
1275
13100
14125
  • Software or Cloud price bands
  • Store-wide discount on
  • Quantity 1

How to list each day

Software or Cloud

  1. 1
    Check your limitSeller Hub → Overview → Monthly limits.
  2. 2
    Set the day’s targetSoftware: Target on Upload. Cloud: the number of listings for the auto upload.
  3. 3
    Check pricingYour plan’s price bands, the store-wide discount, quantity 1.
  4. 4
    Start, then watchFollow the activity log. Software stops at the target, or when you click Stop.

Rules for the first weeks

What keeps a new account healthy

  • Don’t list more than the planOr more than your selling limit, whichever is lower.
  • Don’t change pricing mid warm-upKeep your plan’s price bands until sales are steady.
  • Check your account dailyIf anything looks off, slow down.
  • After day 7About 20 listings and no account warnings.

Using Software

The desktop app for Windows, macOS and Linux

Download the app

Session

Connects the app to your eBay account

  1. 1
    Open Session, click Launch BrowserIt’s in the Login with Browser box. A Chrome window that DroboAI manages opens eBay Seller Hub.
  2. 2
    Sign in on ebay.comType your email, then use a password or an SMS code.
  3. 3
    Wait for the connected statusThen leave that Chrome window open or minimized.
No Google, Facebook or Apple sign-in. The managed browser supports email with a password or SMS code. No password yet? Add one in your eBay account settings first.

Keep the computer awake

Software stops when the computer sleeps

Required
  • WindowsSettings → System → Power & battery (or Power & sleep) → Sleep = Never when plugged in
  • macOSSystem Settings → Battery / Energy → prevent automatic sleeping when the display is off
  • LinuxSet automatic suspend to off in your power settings
  • The screen can turn offKeep DroboAI and its Chrome window open or minimized

The main screens

What each one is for

Upload (Discover & Post)

Searches Amazon, prices each product with your settings, and posts listings until the target or Stop.

  • TargetListings to post this run. Use the day’s warm-up number.
  • SpeedProducts worked on in parallel. Keep it low while you start.
  • Min / Max pricePost one price band at a time, for example $3 to $8.
  • Profit % and Promo %The band’s markup from the Software price bands, and the promoted listing rate (up to 8%).
  • QTYStock on each new listing. Use 1.
  • RepeatAn optional daily or weekly schedule.
  • ListingsTick rows and click Refresh checked to re-check Amazon, update eBay prices, and end items that are out of stock (set If out of stock in the Refresh playbook).
  • OrdersAwaiting shipment and shipped orders, the matched Amazon product, profit per sale, and Mark as shipped.
  • SettingseBay Domain (the site you sign in to, ebay.com), item location postal codes, sync defaults (min profit %, Amazon retries, Auto-end OOS) and listing filters.

Using Cloud

Each store runs on its own cloud server, with your computer off

See plans

From new store to first sale

Everything happens on the website

  1. 1
    Create a storeManage → New store. Each store gets its own Chrome profile on a cloud server.
  2. 2
    Sign in to eBay onceDo it in the store’s streamed browser. If eBay shows a check, solve it yourself there. The store then stays signed in.
  3. 3
    Set pricing and filtersThe Cloud price bands, with the eBay fee, promotions, discount and .99 rounding turned on. Then your filters.
  4. 4
    Start an auto uploadUp to 50 publications per run, using the store’s saved pricing and filter rules. A listing counts once eBay returns its item ID.
  5. 5
    Sync listings, refresh pricesListing sync reads Seller Hub, up to 200 items. A price refresh uses your saved rules.
  6. 6
    Fulfil orders, mark shippedOrders sync the last 90 days, 50 per page.

Good to know

How Cloud works for you

  • Computer off is fineThe store’s server keeps working.
  • Mark as shipped is your actionDroboAI never buys on Amazon for you.
  • Research and snipingFinds competitor prices and sold counts, then lists just under them while keeping your minimum profit.
  • More storesEach extra store is $249.99 a month.
Check research matches. A suggested Amazon match may be a different size or colour. Confirm it before you list.

Every day

A short routine, then orders and buyer messages

Daily routine

About the same order every day

  1. 1
    Check the connectionSoftware: Session connected. Cloud: the store shows signed in.
  2. 2
    Upload the day’s listingsYour plan’s number for the day, within your selling limit.
  3. 3
    Refresh listingsUpdate prices and end out-of-stock items.
  4. 4
    Fulfil new ordersBuy, ship, add tracking, mark shipped.
  5. 5
    Answer buyer messagesWithin 24 hours.

Orders and fulfillment

When you make a sale

  1. 1
    Refresh ordersOpen Orders and pull the latest sales.
  2. 2
    Confirm stock on AmazonCheck the exact product is in stock. Price went up? Buy it anyway, even at a small loss. Never cancel.
  3. 3
    Buy and ship to the buyerUse the eBay buyer’s address. Ship fast.
  4. 4
    Add tracking on eBayAs soon as Amazon gives you a tracking number.
  5. 5
    Mark as shippedOn the order in DroboAI.
Match the product exactly, and keep delivery on time. That is what keeps feedback positive.

Customer messages

Simple, polite and quick

Reply within 24h

After a purchase, send

Thanks for your order! It’s being processed and is on track to arrive by [date]. I’ll send tracking as soon as it ships.
  • Reply to every message within 24 hours.
  • Keep it short, friendly and professional.
  • Share tracking as soon as you have it.
  • If an item is delayed, tell the buyer before they ask.

Avoiding account issues

Most problems come from moving too fast

Biggest mistakes

Avoid these

  • Listing too fast, or skipping the warm-upeBay restricts accounts that jump in volume.
  • Going past your selling limitStop at the cap and let it grow.
  • Raising prices too fast at the startHigh prices cost you the first sales and feedback.
  • Cancelling ordersCancellations make eBay trust your account less. Take the small loss instead, or find the same item from another seller.
  • Ignoring buyersSlow replies lead to cases and bad feedback.

Safe habits

Do these every week

  • Follow the listing planDay by day, inside your limit.
  • Raise margins slowlyA few points at a time, once sales are steady.
  • Check stock before you buyEvery order, every time.
  • Refresh listings every dayPrices and stock stay accurate, so you never need to cancel.
  • Stay consistentSteady work beats big bursts.

Get help

Stuck on something? Ask, or look it up.